26-2 Investigating the Employees’ Counseling Content from the External Model of Employee Assistance Programs

Under high stress workplace environment, counselors have concerns with the issues of how to support employee to deal with problems drawn from physical and mental health, work stress, marital status, family life and daily life. This study investigated the employees’ counseling contents among different industries and national enterprises, and explored the relationship between the promotion activities and the utilization rate of the external employee assistance programs (EAP). We collected 574 employees’ counseling records and the promotion activities data of EAP from eight companies. After content analysis and statistical analysis, the findings were as follows: (1) The top three employees’ counseling areas were law consultation, family and marriage, and career development. (2) The employees’ counseling issues in high-tech industry were significantly different from the service industry. (3) The employees’ counseling contents in domestic companies were significantly different from the foreign companies within high-tech industry and the service industry. Besides, different problem contents were shown in the same counseling service. (4) Employeed with various positions, ages, and work years showed different counseling contents. (5) High degree or duration of EAP promotion activities significantly increases the utilization rate of EAP. Finally, the implications and practical suggestions of the research findings are discussed.

Keywords
employee assistance programs, employee problem, employee counseling and guidance, health promotion.

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