2001 9-4 Paracounselors’ Experiences in Online 129 Counseling: A Preliminary Experiment with a Counselor Training Project

Ching-Jan Chang
 

Department of Social Psychology, Shih Hsin University


Although several helping professionals now offer counseling via the Internet, little empirical research exists on how this mode of delivery impacts counseling process and outcome. The currrent study provided an initial examination of the connection between online counseling and face-to-face counseling settings on undergraduate paracounselors’experiences as well as counselor's and client's verbal response modes.
Qualitative interviewing was used to collect research data from the responses of 10 counselor-client dyads. By using new categories based upon the “Counselor Verbal Response Modes Category System" and the “Client Verbal Response Modes Category System" , according to the research data, this study explored the counseling process through content analysis. The main findings were that paracounselors felt less tense in online counseling, clients seemed not defensive, the online counseling setting allowed paracounselor to rethink skills they tried to use, while client’s nonverbal behaviors were not easy to be reached. Also, online counseling has showed meaningful effects on counseling process research and counseling education procedure.

Keywords
online counseling, qualitative interviewing, counselor education, counseling process

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